At Hey Cali, your health and safety is our number one priority. Our salon undergo regular enhanced levels of cleaning and we ask all customers to sanitise their hands upon arrival. All of our technicians wear gloves and masks for treatments at all times and follow latest government guidelines. We ask customers to not attend their appointment if they have been diagnosed with COVID-19 or have one or more of the symptoms identified by the NHS.

Our salon is cashless for your convenience. We accept PayNow for easy payments, as well as debit and credit card payments via PayWave. Please note that a 3% transaction fee applies to all card transactions.

We offer a variety of convenient ways to book appointments at our salon. Our preferred method of booking is through WhatsApp, which allows us to quickly and easily confirm availability and lock in your desired appointment time. You can also call our shop and speak with one of our therapist, who will be happy to check our schedule and book your appointment over the phone. We do our best to accommodate all requests, but please keep in mind that our availability may vary and it's always a good idea to book as far in advance as possible. We look forward to seeing you at our salon soon!

As we have back-to-back bookings, your slot is fixed and cannot be extended. If you're late, we may need to adjust your services to fit the remaining time. For example: •⁠ ⁠A classic service may be adjusted to an express one. •⁠ ⁠Your service might be reduced to a quick buff and shine. •⁠ ⁠If you booked both a mani and pedi, we may only have time to complete one. Our nail therapist will advise what’s possible within the time left. If you expect to be very late, we recommend rescheduling to ensure you get the full experience.

In order to ensure that we have enough time to fill any open spots and provide the best possible service to all of our customers, we ask that cancellations be made within 24 hours. For last-minute cancellations (less than 24 hours' notice), we will need to flag your account. Future bookings will then require a deposit to secure your slot. To avoid this, kindly cancel at least 24 hours in advance. We appreciate our customers' understanding and cooperation in this matter.

Group Bookings: A deposit is required for group bookings of 3 or more people. $20 per person for both manicure and pedicure services. $10 per person for either manicure or pedicure service. Securing Your Slot: To confirm your appointment, please provide proof of transfer by sharing a screenshot with us. Make the deposit via Paynow to UEN: 202017974E (Cali Group Pte Ltd). This deposit will be deducted from the total cost of your services on the appointment day. Cancellation Policy: Cancellations must be made at least 24 hours in advance to receive a refund. Deposits for cancellations made less than 24 hours before the appointment will be forfeited. Peak Periods: During peak periods such as Hari Raya and Chinese New Year, deposits are required for all bookings, including individual appointments, due to a history of last-minute cancellations.

We accept walk-ins if we don’t have any bookings at that time. If you happen to come by during our free time, we'll definitely take you in. However, we recommend booking in advance to avoid disappointment. If you still want to try your luck with a walk-in, weekdays are your best bet as weekends are usually in higher demand.

If you love your service, please feel free to leave a tip. At Hey Cali 100% of tips are passed on to the specific technician you saw. May god reward your generosity.

We understand that sometimes customers may want to enjoy a meal or a drink during their session at our salon. While we do allow food and drinks in our salon, we ask that our customers be practical and considerate when doing so. Please make sure to dispose of any trash properly and avoid bringing in messy or smelly foods that might be disruptive to other customers. We appreciate our customers' understanding and cooperation in this matter.

We are happy to provide services for children under the age of 12, but we do require that a parent or guardian be present to supervise the child during the appointment. As our salon is a working environment, we cannot be held responsible for any harm or damages that may occur if a parent or guardian is not present. While we will do our best to accommodate children, we reserve the right to reject service if a child is causing harm or safety concerns to our technicians or other customers. We appreciate our customers' understanding and cooperation in this matter.

When booking via Whatsapp, please declare any allergies/medical conditions we should be aware of. Please refer to our Terms & Conditions for a list of conditions that may prevent us from completing treatments. If you have any concerns, please send us an email or call ahead and speak to a member of the team.

Hey Cali is a perfect place for events from gatherings of friends, baby showers all the way up to launch parties and corporate events. We would be delighted to assist you in planning your own bespoke gathering – please email contact@heycalisg.com for further details.

We’d be delighted to answer any questions or help you out in anyway – please send us an email at contact@heycalisg.com

If you are interested in joining the Hey Cali team please send us an email at contact@heycalisg.com We would love to hear from you!

If you would like to get in touch with our PR team, please drop us a line at contact@heycalisg.com

- You may only purchase our gift cards physically in store or online through our website for treatments which may be used by yourself or any other person (who meets the conditions set out in these Terms). - Gift cards are non-refundable and cannot be exchanged for cash in part or full - Gift cards are valid for 12 months from the date of purchase. - Gift Card is transferable but resale is prohibited. - Gift-Card is valid for a single transaction only, and is not valid for use with other types of discounts, promotions or offers unless otherwise stated. - Hey Cali will not be responsible for replacing any lost, damaged or stolen Gift Cards - The amount in this Gift Card is not valid for Cashback. Only the amount payable is. - Hey Cali reserves the right to change the terms and conditions herein from time to time at its sole discretion. - Hey Cali reserves the right to amend the validity date of the Gift Cards or reject Gift Cards in order to protect the interests of the company or under circumstances of abuse. - Gift Card or e-Gift Card code must be physically presented on the day of appointment. - Use of this Gift Card is strictly by appointment only. Please quote the card's serial number or e-Gift Card code when making your appointment.